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- Vehicle Tracking Systems Suppliers that use resellers
- Vehicle Tracking Systems Suppliers not based in the U.K.
- Vehicle Tracking System Suppliers with a poor trading record.
- Vehicle Tracking Systems Suppliers that sell units at low cost.
- Vehicle Tracking Systems Suppliers that roll airtime into leases.
- Vehicle Tracking Systems Suppliers that try and sell “BOLT ON’s”.
- Vehicle Tracking Systems Suppliers that do not offer at site service.
- Vehicle Tracking Systems Suppliers that charge annual licence fees.
- Vehicle Tracking Systems Suppliers that do not offer free upgrades.
- Vehicle Tracking Systems Suppliers that do not offer on-going training.
- Vehicle Tracking Systems Suppliers that do not have accredited engineers.
- Vehicle Tracking Systems Suppliers who use non certificated vehicle units.
- Suppliers who cannot provide relevant referrals.
13 Things You Must Avoid When Buying a Vehicle Tracking System.
- Vehicle Tracking Systems Suppliers that use resellers.
Many vehicle tracking suppliers use a reseller network to promote the sale of their Vehicle Tracking Systems. The reason for this is the cost of sale to market. From the buyers prospective this shows a lack of commitment as the tracking systems supplier does not commit to the cost of a sales and account management infrastructure. This is not often a problem when purchasing an inexpensive single time use product, however with Vehicle Tracking Systems the long term commitment both financially and operationally requires the buyer to be secure in the knowledge their systems supplier has a solid support infrastructure in place.
The supply of Vehicle Tracking Systems via resellers has previously caused grievances for the purchaser both prior and more importantly post sale. Prior to sale this grievance is typically limited to the resellers’ inexperience and lack of understanding. Inexperience of how Vehicle Tracking Systems will benefit and integrate into a company, and lack of understanding of exactly what is and is not on offer from the Vehicle Tracking Systems supplier. (Resellers who only work part time selling Vehicle Tracking Systems, and typically have had no more than one day training from the tracking systems supplier, will unquestionable have less knowledge than an experienced full time account manager.)
Post sale there are far more serious issues: If a vehicle tracking company is not committed to building a fully employed account management division the buyer will receive no onsite account management/training or assistance. This will completely be left in the hands of a customer service team at the end of a phone, some of whom are based in Indian and South African call centres. (Once a Vehicle Tracking Systems reseller has been paid for the sale, he has no ongoing financial commitment to the customer.) Alternatively you may have a good relationship with the reseller but what you may not be aware of is their relationship with the supplier. (How often do you as a company change suppliers?) If that relationship fails who will support you? What is the resellers’ commitment to you in terms of simple day to day issues? Wherever possible always deal with a company that commits to field based account managers. It means you are dealing direct and do not have to question inter-company agreements. There will usually not be a cost benefit to dealing with a vehicle tracking reseller so why do it!